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Installation Guide

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Management Portal 9.1(1)
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35 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Use Secure Authentication Select this checkbox in order to login
to the domain controller as a specified user
Username Enter the name of the domain user, such as
CICMSERV\administrator
Password Enter the domain user’s password
4. Click Refresh
5. Navigate to the Active Directory folder to use for LDAP account
selection
6. Click OK, and OK again to save the new CICM/ICM configuration
Tab 6 – CallManagers
You must stop the Management Portal Data Import service before
configuring CallManagers. Leave the Cluster Configuration Application
open, and:
1. In your Windows desktop, click Start > Run. The Run dialog
window is displayed
2. In the Open field, enter services.msc. The Services dialog window is
displayed
3. Locate the Management Portal Data Import service in the list of
services
4. Right-click on the Management Portal Data Import service and select
Stop
Note You may wish to leave this dialog window open to simplify restarting the
process after CallManager configuration.
Return to the Cluster Configuration Application to begin the configuration
of the CallManager(s).
1. Click the CallManagers tab. A table is displayed, with two columns,
that will show information about the CallManagers once they have
been configured
2. To add a CallManager click New
3. When prompted to import the Tenant/Peripheral data click Yes
Note The Tenant/Peripheral data import is a necessary step during the initial
configuration
Note If the import is not complete within a few minutes, this may be because the
Data Import service has not been stopped as described above
4. On the Configure CallManager dialog window:
Instance Name Enter the name to be used for the CallManager
instance by the Management Portal Cluster Management utility
Note For simplicity of future maintenance, it is recommended that this name be
the same as the appropriate CICM or ICM instance name.
Server Select the server hosting the CallManager that you
configured on the Servers tab earlier