Installation Guide
Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 34
Instance Name Enter a unique name to represent the CICM/ICM
in the Management Portal
Version Select the CICM/ICM version number from the drop
down list
NAM Based If the ICM instance is a NAM, then select the NAM
Based checkbox
Dual Sided If the CICM/ICM instance belongs to a dual sided
ICM configuration select the Dual Sided checkbox
Server Select the server that is hosting the CICM or ICM from the
drop down list of servers you configured on the Servers tab earlier
AWDB Catalog Enter the name of the AWDB catalog, such as
cicm_awdb
HDS Catalog Enter the name of the HDS catalog, such as
cicm_hds
Note If you do not know the names of the AWDB and HDS databases, you can
find them using the ICMDBA utility
Database Connection Parameters Select the radio button of the
login credentials you wish the Data Import server to use.
Note As the Data Import Server service runs under a user who does not, by
default, have administrator permissions, you should not use Windows
authentication unless these defaults have been changed
Windows authentication Select this option only if the Local
System user has administrator permissions on the server the CICM
is installed on, or if you have configured the Management Portal
Data Import Server service to run under a different user that does
have administrator permissions.
SQL Server authentication Most installations should select this
option. Enter the Login Name and Password in the fields
provided
Application Name Enter the name of the application you created
on the CICM/ICM earlier (see page 28)
Application Key Enter the password of the application you
created on the CICM/ICM earlier
Remote Registry Port The port to connect to on the CICM/ICM.
This should be 2099.
Local Registry Port This should be the same as that set up in the
CMS Control Console earlier, and must be unique for each CICM
3. Click the Active Directory Mapping button. The Browse Active
Directory dialog window is displayed. This is used to provision the
domain users who are required for supervisor memberships. The
domain user must be a member of the domain active directory
Domain Controller A Enter the name of the Domain Controller
Domain Controller B Enter the name of the Side B Domain
Controller if present