Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 32
2. Click the Replicate button (if asked to save changes, click OK) and
confirm
3. Click OK to close the Cisco Database Replication Configuration
window
4. Click Apply, then Close
5. Now log onto the Subscriber and open the SQL Server Enterprise
Manager, then open the Replication Monitor. Under
Agents/Snapshot Agents three snapshot agents are listed
6. Start the first snapshot agent (that for the Base publication) by right
clicking on the agent and selecting Start Agent. Wait for the snapshot
status to change to ‘succeeded’ (this may take several minutes) before
starting the next snapshot in the same manner.
7. Close the SQL Server Enterprise Manager
Tab 3 – Report Server Databases
Configuration of Report Server Databases is not required in this version of
the Management Portal.
Tab 4 – NAM Databases
Note This tab is relevant to IPCC Hosted Edition only.
This is used to configure servers hosting NAMs: ICMs that control other
CICMs.
1. Click the NAM tab
2. A table is displayed, with seven columns, that will show information
about the NAMs once they have been configured
3. To create a new NAM instance, click the New button. The NAM
Configuration dialog window is displayed
 Instance Name Enter a unique name to represent the NAM
instance
 Version Select the ICM version number from the drop down list
 Dual Sided Check this box if you are using a dual-sided
installation of the Management Portal. You will then be able to
fill in details for Side B
 Server Select the server that is hosting the NAM from the drop
down list of the servers you configured on the Servers tab earlier
 AWDB Catalog Enter the name of the administrative workstation
database catalog, such as nam_awdb
 HDS Catalog Enter the name of the historical data server catalog,
such as nam_hds
Note If you do not know the names of the AWDB and HDS databases, you can
find them using the ICMDBA utility, which is run from the command line
prompt of the NAM server. Refer to the ICM Administrator Guide for