Installation Guide

31 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Note When this is done for the first time, the details will default to those of the
current server.
 Server Name Enter the name of the server, such as UCCMP
 Default Hostname Enter the hostname of the machine. This is the
unique name by which it is known on the network, and may or
may not be the same as the Server Name. The machine should be
accessible using this host name from anywhere in the cluster
 Default IP Address Enter the IP address of the server
Note In some cases two or more of these fields may be identical
3. Click OK.
The above steps should be repeated for all Unified Contact Center
Management Portal Servers, ICM Servers, CallManager Servers and NAM
Servers (IPCC Hosted Edition only) in this installation.
Tab 2 – Portal Databases
This is used to configure relational databases.
1. Click the Portal Databases tab. A table is displayed, with four
columns, that will display information about the Databases once they
have been configured
2. To create a new portal database server click New. The Portal
Database Configuration dialog window is displayed
Note The first database to be configured must be the publisher. For replicated
systems you will need to enter the subscriber details after the publisher has
been created.
3. Enter the following details:
 RDBMS Server Select the server that the database is installed on
from the drop down list of the servers you configured on the
Servers tab earlier. This defaults to the current machine
 RDBMS Catalog Enter the name of the database in the field
provided. This defaults to Portal
Note The OLAP details are not required for this version of the Management
Portal.
4. Click OK.
Once the publisher database has been set up, you can configure replication.
It is recommended that replication be configured before CallManagers and
either NAMs and CICMs, or ICMs are added to the cluster.
Replication
1. Click the Replication button. The Cisco Database Replication
Configuration dialog window is displayed, in which all the selected
server details are displayed. Perform any modifications at this stage if
necessary