Installation Guide

iii Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
CONTENTS
1. Unified Contact Center Management Portal ..........................8
Overview......................................................................................................... 8
Primary Functionality.................................................................................... 8
Deployment Specifics ................................................................................... 9
Deployment Models..................................................................................... 10
N-Sided Replication ................................................................................ 10
2. Installation Guidelines and Requirements...........................11
General Advice............................................................................................. 11
Server Guidelines ........................................................................................ 11
Server Backups............................................................................................ 12
Security Guidelines ..................................................................................... 12
Windows Components................................................................................ 13
Installation Prerequisite Checklist............................................................. 13
Database ................................................................................................. 13
Reporting Services.................................................................................. 13
Application............................................................................................... 14
Web ................................................................................................... 14
Provisioning............................................................................................. 14
Data Import ............................................................................................. 14
SysMon ................................................................................................... 14
3. Component Installation .........................................................15
Planning Your Installation .......................................................................... 15
Running the Installer ................................................................................... 15
Recording Your Settings ............................................................................ 16
Database Component.................................................................................. 16
Database Component Installation........................................................... 16
Database Setup ...................................................................................... 17
Database Replication .............................................................................. 18
Database Component Configuration....................................................... 18
Reporting Extensions Component ............................................................ 18
Reporting Extensions Component Installation ........................................ 18