Installation Guide

15 Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
3. COMPONENT
INSTALLATION
Planning Your Installation
For dual-sided, or replicated, systems, it is recommended that a complete
installation be performed on the Side A server followed by a complete
installation on the Side B server. Once this is completed then the
configuration (including replication), as detailed in Chapter 4, can be
performed.
It is recommended that you install the components in the order detailed in
this installation guide.
The Cisco Security Agent (CSA) is disabled during the installation
process.
Running the Installer
1. Insert the Management Portal CD. A window consisting of a main
panel and a number of tabs, corresponding to the Management Portal
components, is shown
Note If autorun is disabled, and you have not been presented with the Unified
Contact Center Management Portal Products Installation Application,
double click the autorun.bat file to launch the Unified Contact Center
Management Portal installer.
2. Clicking on a tab will bring up, in the main panel, the list of
prerequisites for that component and the offer to check that those
prerequisites are installed
3. It is recommended that you go through the installation of the
components in the order given by this manual
4. To begin the installation of each individual component, click on its tab
and click the Run Test… button to check that the listed prerequisite
applications are installed. Only when the installer has verified the
presence of these components will you be able to click the Install
button to proceed with the installation of that component
Note Any prerequisite application that is not installed is displayed with a red
cross next to it. These must be installed before the installation of the
selected component can proceed. Once all the prerequisite software is
installed click the Re-Run Test… button to enable the Install button.
5. If all the prerequisite applications have a green tick displayed next to
them, click the Install button to install the chosen component.