Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 12
■ Open the Configure your Server Wizard
■ In the Event Viewer, set the Application Log, Security Log and
System Log to Overwrite events as needed
■ On the C: drive of the Database Servers install SQL Server 2000
Enterprise Edition
■ When installing the SQL Server 2000 database application, Cisco
recommends that you accept the default settings
■ Install SQL Server using mixed-mode authentication and use local
system for the SQL Server and SQL Agent startup accounts
■ Install all the latest Service Packs for: Windows 2003 (Service Pack
1), SQL Server 2000 Enterprise Edition (Service Pack 4) and
Microsoft .NET v.1.1 (Service Pack 1)
■ Harden the Internet Information Services Web Server (IIS) and SQL
Server 2000 according to Microsoft's latest guidelines
■ Disable all unnecessary local services (FTP, BITS and so forth)
■ Use Microsoft Terminal Services for remote configuration and support
Server Backups
■ Regularly backup the SQL Server databases and truncate transaction
logs to prevent them becoming excessively large
■ Schedule backups for quiet times of the day
Security Guidelines
■ The Unified Contact Center Management Portal is usually deployed in
an internet facing environment. Therefore plan security carefully
before proceeding with the installation
■ The platform follows a standard web deployment model, in which web
servers are deployed in a demilitarized zone (DMZ). If security is
particularly important, the database servers can also be deployed in
their own DMZ
■ The application should be installed while logged in using a domain
account with administrative privileges over all of the platform
machines
■ When installing components that require a SQL Server Database
connection you will be requested to select either Windows
Authentication or SQL Server Authentication. Data access will be
achieved using the built-in NETWORK SERVICE account if
Windows Authentication is selected