Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3) 10
Deployment Models
N-Sided Replication
In most deployments, the Unified Contact Center Management Portal
should be installed on a dual sided basis to provide load balancing,
resilience and high availability. For deployments that require layered
security, such as internet facing environments, both sides are split across
separate database servers and web/application servers by a demilitarized
zone (DMZ).
Since the Unified Contact Center Management Portal scales up with
equipment and scales out with servers, a variety of cost-effective
deployment models are possible. Cisco recommends you read the Bill of
Materials carefully prior to deployment model selection.
Each of the following deployment models assumes the possibility of an n-
sided server configuration that replicates data between sites.
■ Dedicated Server. All the Unified Contact Center Management Portal
components are installed on a single dedicated server. This system
can manage 150 Portal users concurrently
■ Secure Deployment. The Unified Contact Center Management Portal
Application, Web and Reporting components are hosted on one server
and the Provisioning, Data Import and Database components are
hosted on a second server. This system can manage 600 Portal users
concurrently