Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 1
Preface
Purpose
This document explains how to install the Cisco Unified Contact Center Management
Portal (Unified CCMP) components.
Audience
This document is intended for System Administrators with knowledge of their
Unified CCE/CCH system architecture. Microsoft SQL ServerDatabase
Administration skills are also an advantage.
Organization
Chapter 1, “Cisco Unified Contact Center Management Portal”
Introduces Unified CCMP, including its integration with Unified CCE/CCH ,
and how it adds value to the system. It discusses how Unified CCMP is used
to configure (commission) a system deployment and to manage that system.
Chapter 2, “Installation Guidelines”
Lists the prerequisites for Unified CCMP installation and provides
recommendations for pre-installation platform configuration, including
platform and back up servers, antivirus software, security accounts,
monitoring, system management, and data replication between servers.
Chapter 3, “Component Installation”
Provides instructions for the installation of all Unified CCMP components.
Chapter 4, “Component Configuration ”
Describes post-installation configuration of Unified CCMP, including setting
up replication and uploading .wav files for voice announcements. The
procedure for configuring a Unified CCMP server cluster is detailed as well
as how to use the Cluster Configuration Manager to replicate data between
Database servers. Web and Database component server performance
checklists are also provided.
Chapter 5, “Post Installation Steps”
Describes how to set the administrator password for, and upload report
templates into, Unified CCMP platform.
Chapter 6, “Upgrading From a Previous Version”
Explains how to upgrade from an existing installation of Unified CCMP to
the latest version without losing your data.
Chapter 7, “Component Uninstallation”
Describes how to remove Unified CCMP platform from your servers.