Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
Metadata
Data about data. Metadata describes how, when, and by whom particular data has
been collected and how the data is formatted.
P
Polling
The Provisioning component sends a regular ping to the IVR to ensure it is still
online and functioning according to scripted parameters.
R
Remote Transfer
A protocol used by the Provisioning component to transfer customer script to a
remote Provisioning component.
Report
The means by which Unified CCMP provides to a user information about what is
occurring within the system itself. An example would be an audit report, which
shows what changes have been performed on the call center’s resources.
S
Secure Sockets Layer (SSL) – (See HTTPS)
Simple Network Management Protocol (SNMP)
A protocol designed to enable the remote management of a computer network by
polling and setting terminal values and monitoring network events. SNMP enables
communication between different types of network and allows different types and
brands of network peripherals (hubs, bridges, routers, and so forth) to be managed by
a single piece of network management software.
Structured Query Language (SQL)
A database query language in which statements are formulated to manipulate or
request data in a database.
Microsoft SQL Server
The Microsoft relational database product used for the Unified ICME/Unified ICM
local and central databases
String
A series of characters that have been arranged into a specific grouping in a coded
script.
Synchronous
Occurring at regular intervals. The opposite of synchronous is asynchronous.
Communication within a computer is usually synchronous and is governed by the
microprocessor clock; for example, signals along the bus can occur only at specific
points in the clock cycle.