Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 53
Firewall
A security measure placed between trusted and un-trusted sites. It filters out traffic
that can damage the host network or connected hardware.
Flag
A means of highlighting a particular condition or status in a hardware or software
system. A flag can either be set to on or off.
G
Graphical User Interface (GUI)
A point-and-click interface within Windows applications allowing the user to interact
with a software program without the need to write code.
H
Hash
Unified CCMP uses hashed values for security purposes. A hash value or message
digest is a number generated from a string of text. The hash is substantially smaller
than the text itself, and is generated by a formula in such a way that it is highly likely
to be a unique value. Hashed values are used to ensure that transmitted messages
have not been tampered with. The sender generates a hash of the message, encrypts
it, and sends it with the message itself. The recipient then decrypts both the message
and the hash, produces another hash from the received message, and compares the
two hashes. If they are identical, there is a high probability that the message was
transmitted intact.
Hyper Text Transfer Protocol (HTTP)
The protocol used by the World Wide Web. HTTP defines how messages are
formatted and transmitted and the actions Web servers and browsers are to take in
response to commands.
HTTPS - (HTTP) + Secure Sockets Layer (SSL)
This is a secure version of the Hyper Text Transfer Protocol as it includes the Secure
Sockets Layer (SSL), which is a layer of encryption added to data requests from an
HTTP server.
L
Logger
A software application that logs events.
M
Map
A map is used to logically connect two entities. As programs cannot translate directly
from human concepts to computer numbers, the concepts are translated incrementally
through a series of layers. Each layer contains the same amount of information as the
layer above but in a closer form to that which the computer understands. This process
of translating from one layer to another is called mapping.