Installation Guide

.
52
Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
Connection
The link between two nodes in a script or between a node and a routing target set.
Connections show the flow of control between objects in the script. Within the Script
Editor, a connection is represented as a line segment.
Connectors
Connectors consist of:
Telephony connectors that Unified CCMP uses to interface with routing components
during call routing.
Business connectors that Unified CCMP uses to interface with back office databases
to collect data that is used to determine the route of the call or that is to be packaged
with the call to inform the contact center agent
Cookie
Information sent by a web server to a web browser when the browser firsts visits a
web site. The information is stored in a text file that is sent to that web server each
time the browser requests information from it.
Comma Separated File (.CSV)
A method of representing a spreadsheet using a text file. The values are separated by
commas, and each record is ended by a line break. The column headers are contained
in the first record
D
Domain
On the Internet, domains are defined by the IP address. All the networked computers
and devices sharing a common part of the IP address belong to the same domain.
They are administered as a whole unit with the same rules and procedures.
Dynamic Link Library (DLL)
A list of executable functions or data that can be used by a Windows application. The
DLL provides the functions, and a program accesses them by creating either a static
or a dynamic link to the DLL. A static link remains constant while the program is
being executed, while a dynamic link is created by the program when it is needed.
E
Event Log
A software tool that records and displays user actions or system events.
F
Failover
A back up process used when the primary process fails.
Field
A space in a database allocated to an item of information. A collection of fields is
called a record.