Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
2Recording Your Settings ............................................................................12
Component Installation...............................................................................13
3Database Component..................................................................................13
6Database Component Installation...........................................................13
Database Setup ......................................................................................14
Database Replication..............................................................................16
3Application Server Component..................................................................16
6Application Server Component Installation.............................................16
3Web Server Component..............................................................................17
6Web Server Component Installation .......................................................17
3Data Import Server Component .................................................................17
6Data Import Server Component Installation............................................17
3Provisioning Server Component................................................................18
6Provisioning Server Component Installation...........................................18
3Diagnostic Framework................................................................................19
6Diagnostic Framework Installation.......................................................... 19
4. Component Configuration..........................................................................22
3Data Replication ..........................................................................................22
6Configuring the SQLSERVERAGENT Service.......................................22
3Platform Server Cluster Configuration......................................................22
Configuration Overview...........................................................................23
7Common ConAPI Credentials.................................................................23
7CMS Server Setup .......................................................................................24
7Configuration Procedure .........................................................................25
3Unified CVP Media File Upload ..................................................................33
7Preparing the Configuration....................................................................34
7Configuring DFS for Unified CVP Media File Upload...............................34
7Configuring DFS Root Targets................................................................35
7Configuring File Replication for Unified CVP Media File Upload............ 35
3Performance Configuration Checklists.....................................................35
7Web Server .............................................................................................36
7Database Server .....................................................................................36
5. Post Installation Steps................................................................................39
4Logging in to Unified CCMP.......................................................................39
4Report Uploading ........................................................................................39