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Installation Guide

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Management Portal 8.0
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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 49
5. Click Yes. The Setup Status dialog window is displayed. The extent of the
uninstallation progress is displayed on the progress bar.
Uninstalling the Database Component
This process removes the database installation component and Unified CCMP
database catalogs. Do not remove the database catalogs from your system unless you
intend to permanently remove Unified CCMP, or unless you have been instructed to
do so by support personnel.
Caution If upgrading an existing version of the Unified CCMP, DO NOT perform
this step as it will remove all your existing data.
1. From your Management Portal CD, run the file autorun.bat.
2. Select the Database Server component, click Run Test.. and, when that has
completed, Install.
3. Continue through the installation process, agreeing with the license agreement
and accepting the defaults if necessary, until you reach the Select an Action to
perform screen.
4. Select Delete an existing database and click Next.
5. Unless working with a customized installation of Microsoft SQL Server, ignore
the fields on the Configure the Location of Data Files screen and click Next.
6. In your Windows desktop, click Start > Control Panel > Add or Remove
Programs. The Add/Remove Programs list is displayed.
7. Select Management Portal: Database Setup.
8. Click the Remove option, and confirm.
Uninstalling All Other Components
All other components can be uninstalled by simply clicking Remove from the
Add/Remove Programs window. Uninstall them in the following order:
1. Management Portal: Web Application (Web Server component)
2. Management Portal: Reporting Application Server (Application Server
component)
Note In some circumstances, uninstallation may not be able to stop Microsoft
Reporting Services in a timely fashion. If an error occurs during uninstallation, use
the services.msc command to check that the ReportServer service is stopped. Then
re-attempt uninstallation. Once uninstallation is complete, restart the ReportServer
service.