Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
7. Platform Uninstallation
This chapter details how to remove Unified CCMP platform components from the
platform. The un-installation procedure should be performed in the following order:
Uninstalling Data Import Server Component
This process removes the Data Import Server component. Doing this removes the
ability to import data from remote datasources (such as Unified ICME/ Unified
ICMH or Unified CM ) to Unified CCMP datamart.
Removing Replication
If you have a dual-sided installation, follow these steps to remove replication.
First, you must stop the Management Portal Data Import service. To do this,
proceed as follows:
1. In your Windows desktop, click Start > Run. The Run dialog window is
displayed.
2. In the Open field, enter services.msc. The Services dialog window is displayed.
3. Right click the Management Portal Data Import service from the list of
services.
4. Select Stop.
5. Close the Services dialog window.
You may now remove replication.
6. Ensure you are logged in as a domain level user with administrative rights over
both database servers.
7. Navigate to the Start > All Programs > Management Portal > Data Import
Server and click the Cluster Configuration application.
8. Select the Portal Databases tab.
9. Click the Replication button.
10. Click the Unreplicate button to remove replication.
Note Removing replication may take some time.
Once replication has been successfully removed, you may proceed.
Uninstalling Data Import Server Component
1. Insert the CD that came with your old version of the Unified CCMP. Close any
windows that automatically open.
2. In your Windows desktop, click Start > Control Panel > Add or Remove
Programs. The Add/Remove Programs list is displayed.
3. Select Management Portal: Data Import Server.
4. Click the Remove option. A dialog window is displayed asking you if you are
sure that you wish to remove the Management Portal: Data Import Server.