Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)

5. Click Unreplicate to remove replication.

Note Removing replication may take some time.

Once replication has been successfully removed then you may proceed.

Uninstalling Data Import Server Component

1. In

your Windows desktop, click Start > Control Panel > Add or Remove

Programs. The Add/Remove Programs list is displayed.

2. Select Management Portal: Data Import Server.

3. Click Remove. A dialog window is displayed asking you if you are sure that you

wish to remove the Management Portal: Data Import Server.

4. Click Yes. The Setup Status dialog window is displayed. The extent of the

uninstallation progress is displayed on the progress bar.

5. Restart if prompted to do so.

Uninstalling the Provisioning Server Component

This process will remove the Provisioning Server component, removing Unified

CCMP connection for any remote datasources, such as Unified ICME / Unified

ICMH or Unified CM .

In your Windows desktop, click Start > Control Panel > Add or Remove

Programs. The Add/Remove Programs list is displayed.

1. Select Management Portal: Provisioning Server.

2. Click Remove and confirm.

3. When prompted, click Yes to complete uninstallation and restart the system.

4. Manually delete the folder: C:\Program Files\Management

Portal\Provisioning Server\Config.

Uninstalling Other Components

You can uninstall all other components of Unified CCMP by clicking Remove from

the Add/Remove Programs window. Uninstall the components in the following

order:

1. Management Portal: Web Application (Web Server component)

2. Management Portal: Reporting Application Server (Application Server

component)

3. Management Portal: Reporting Extensions (Reporting Extensions component)

Note In some circumstances, uninstallation may not be able to stop Microsoft

Reporting Services in a timely fashion. If an error occurs during uninstallation, ,

use the services.msc command to check that the ReportServer service is

stopped. Then re-attempt uninstallation.

4. Management Portal: Database Setup program

Note This step uninstalls the database setup wizard only. Uninstalling the setup

wizard does not affect the database itself. The database itself must not be

removed.

Once uninstallation is complete, restart the ReportServer service.