Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) i
Contents
1111Preface ..................................................................................................................1
Purpose ..........................................................................................................1
Audience.........................................................................................................1
Organization...................................................................................................1
Obtaining Documentation, Support, and Security Guidelines .................2
Documentation Feedback.............................................................................2
1. Cisco Unified Contact Center Management Portal ....................................3
Overview.........................................................................................................3
Primary Functionality....................................................................................3
Deployment Specifics ...................................................................................4
Deployment Models.......................................................................................5
5N-Sided Replication ..................................................................................5
2. Installation Guidelines and Requirements..................................................7
2Installation Prerequisite Checklist...............................................................7
5Database...................................................................................................7
5Application Server.....................................................................................7
5Web Server ...............................................................................................7
5Data Import Server....................................................................................8
5Provisioning Server...................................................................................8
Diagnostic Framework ..............................................................................8
2General Advice ..............................................................................................8
2Server Requirements ....................................................................................8
5Microsoft Windows....................................................................................9
5Microsoft Microsoft SQL Server................................................................9
2Backup Guidelines ..................................................................................10
2Security Guidelines .................................................................................10
5Reporting Services Security Configuration ............................................. 10
2Required User Accounts.............................................................................11
2sql_agent_user........................................................................................11
3. Component Installation...............................................................................12
2Planning Your Installation ..........................................................................12