Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 41
6. Upgrading From a Previous Version
This chapter details how to upgrade from previous Unified CCMP versions to version
8.0(1).
Overview
To upgrade Unified CCMP, it is necessary to uninstall all of the components except
for the Database Server component. Because previous versions of the Unified CCMP
ran on Microsoft SQL Server2000, it is necessary to upgrade to Microsoft SQL
Server2005 (either Standard or Enterprise edition). The new version of the Unified
CCMP is then installed, and your database upgraded.
Caution Back up all your servers, especially your publisher database server, before
you begin.
Uninstalling the Portal
Uninstalling Data Import Server Component
This process will remove the Data Import Server component. This will remove the
ability to import data from remote datasources (such as Unified ICME/ Unified
ICMH or Unified CM ) to Unified CCMP datamart.
Removing Replication
If you have
a dual-sided installation then you must follow these steps to remove
replication.
First, you must stop the Management Portal Data Import service. To do this,
proceed as follows:
1. In your Windows desktop, click Start > Run. The Run dialog window is
displayed.
2. In the Open field, enter services.msc. The Services dialog window is displayed.
3. Right Click the Management Portal Data Import service from the list of
services.
4. Select Stop.
5. Close the Services dialog window.
You may now remove replication.
1. Ensure you are logged in as a domain level user with administrative rights over
both database servers.
2. Navigate to the Start > All Programs > Management Portal > Data Import
Server and click the Cluster Configuration application.
3. Select the Portal Databases tab.
4. Click Replication.