Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)

• Instance Name Enter the name to be used for the Unified CM instance by

the Cluster Management utility.

Note For simplicity of future maintenance, it is recommended that this name be

the same as the appropriate Unified ICME instance name.

• Server Select the server hosting the Unified CM that you configured on the

Servers tab earlier.

• Version Select the required Unified CM version.

• Endpoint Enter the URL used to access the Unified CM AXL interface. The

default is the default URL for the Unified CM version selected.

• User Name Enter the name of the Unified CM Administrator user. This is

the user name that the Management Portal Data Import Server will use when

connecting to the Unified CM ’s web service.

• Password Enter the Unified CM Administrator user’s password.

• Test Click to test the connection to the configured Unified CM .

• Provisionable This indicates that the Unified CM is to be provisioned by the

Portal, and should be checked.

5. Select the associated Unified ICME and tenants from the drop-down, and click

Add. This will associate the Unified CM with the tenant to which it belongs.

6. Select the associated peripherals and their PG Users from the drop down and

click Add.

• PG User Enter the name of a directory user on the Unified CM with whom

new phones will be associated when they are created through the Unified

CCMP user interface. In order for the Unified ICME to control the new

phone, it must be added to a specific user’s list of controlled devices in the

directory on the Unified CM . You can find a list of directory users by

logging in,to Cisco Unified Unified CM Administration (normally

https://<SERVER>/ccmadmin, for example https://CCMSERV ccmadmin).

7. Click OK.

8. When you have finished adding Unified CM s, ensure the Management Portal

Data Import service has restarted.

4. Connection Manager

Click the Connection Manager butto

n to monitor the status of connections.

The connections between servers are normally created automatically, but if necessary

you can manually create individual connections by clicking New, entering the

Connection Source and Connection Target, and clicking Create All Connections.

Note In some cases, such as where the source and/or target are dual sided, more than

one connection may be created.

The connection types are:

• IN Datasource

• Unified ICME /NAM AWDB

• Unified ICME /NAM HDS