Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
2. To create a new CICM instance, click New. The CICM Database
Configuration dialog window is displayed.
• Instance Name Enter a unique name to represent the Unified ICME in
Unified CCMP .
• Server Select the server that is hosting the Unified ICME from the dropdown
list of the servers you configured on the Servers tab earlier.
• Database Connection Parameters Select the radio button of the login
credentials you wish to apply:
• Windows authentication This is the recommended option.
• SQL Server authentication This option should be selected only if you
are using a database catalog on a different domain. For this option you
must enter your Login Name and Password in the fields provided.
• ICM Instance Select the correct Unified ICME to use from a dropdown list
of those available on the selected server.
• HDS In some deployments, real time and historical data may be held
separately. Check this box if the specified Unified ICME holds only
historical data.
• AWDB Catalog The name of the administrative workstation database
catalog, such as cicm_awdb. This is configured automatically.
• HDS Catalog The name of the historical data server catalog, such as
cicm_hds. This is configured automatically.
• Common ConAPI Credentials Set up the credentials required to connect to
the Unified ICME. These fields will be greyed out until the Provisionable
checkbox has been checked.
• Application Name Enter the name of the application you created on the
Unified ICME earlier.
• Application Key Enter the password of the application you created on
the Unified ICME earlier.
• Remote Registry Port The port to connect to on the Unified ICME. This
value will default to 2099, but should be updated to the Administration &
Data Server RMI Registry port configured using the Unified ICME's
CMSControl tool earlier on. This port must be unique to the specific
Administration & Data Server including dual-sided Unified ICME
configurations.
• Local Registry Port This should be the same as the Application RMI
registry port set up in the CMS Control Console earlier. Where the same
port number as the Remote Registry Port entered above is recommended.
• Local Port This port number will be used by the Unified ICME
Administration & Data Server to communicate with the Unified CCMP
Provisioning Server. By default this port will be set to 3333 for Unified
CCMP's A side and 3334 for Unified CCMP's B side. The local port
property must be unique per Administration & Data Server. For example
a dual sided installation with 2 Unified ICME's configured will have a