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Installation Guide

ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Management Portal 8.0
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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
3. Click Test to check the connection.
4. Click OK.
5. Repeat until all servers hosting Reporting Services have been entered.
Report Server Databases
Configuratio
n of Report Server Databases is not required in this version of the
Management Portal.
UCCMP Provisioning
Use this tab to configure the location of
the Provisioning Server.
1. Click New.
2. Enter the following details:
3. Server From the drop-down list, select a server on which Reporting Services has
been installed.
4. Ensure the Enabled Checkbox is checked.
5. Click OK.
6. If there is a Side B Provisioning Server, repeat these steps 9 for the Side B
provisioning server.
3. Communications Servers
This is used to configure the connection to other servers in the network.
NAMs
Note This tab is relevant to Unified CCH onl
y.
1. Click the NAM tab. A table is displayed with seven columns that will show
information about the NAMs once they have been configured.
2. To create a new NAM instance, click New. The NAM Configuration dialog
window is displayed.
• Instance Name Enter a unique name to represent the NAM instance.
• Server Select the server that is hosting the NAM from the dropdown list of
the servers you configured on the Servers tab earlier.
• Database Connection Parameters Select the radio button of the login
credentials you wish to apply:
• Windows authentication This is the recommended option.
• SQL Server authentication This option should be selected only if you
are using a database catalog on a different domain. For this option you
must enter your Login Name and Password in the fields provided.
• Unified ICMH Instance Select the correct Unified ICMH to use from a
drop-down list of those available on the selected server.
• HDS In some deployments, real time and historical data may be held
separately. Check this box if the specified NAM holds only historical data.
• AWDB Catalog The name of the administrative workstation database
catalog, such as nam_awdb. This is configured automatically.