Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)

1. Physical servers

This tab contains a list of all the servers in the cluster. Before a server is configured

for a specific role such as NAM (Unified ICMH only), or Unified ICME/Unified

ICMH it must be configured here.

1. Click New to add a new server to the cluster. The Server Configuration dialog

window is displayed.

Note When this is done for the first time, the details will default to those of the

current server.

• Server Name Enter the name of the server, such as UCCMPA.

• Default Hostname Enter the hostname of the machine. This is the unique

name by which it is known on the network. The machine should be

accessible using this host name from anywhere in the cluster.

Note The Default Hostname cannot be an IP address.

• Default IP Address Enter the IP address of the server.

2. Click OK.

Repeat these steps for all Unified CCMP servers, Unified ICME/Unified ICMH

Servers, Unified CM Servers and NAM Servers (Unified ICMH only) in this

installation.

2. UCCMP Servers

Application Servers

This tab is used to configure the Web Servers, on which the Appli

cation Server

component is installed.

1. From the left-hand list of servers in the cluster, check the server which is to be

the Side A Web Server.

2. Use the arrow button to move it to the Primary Application Servers list.

3. If there is a Side B Web Application Server, check the Dual Sided checkbox.

4. Select the server which is to be the Side B Web Server and move it to the

Secondary Application Servers list.

Portal Databases

This tab is used to configure the relational databases.

1. Click the Portal Databases tab. A table is displayed with four columns that

display information about the Databases once they have been configured.

2. To add a new portal database server. click New. The Portal Database

Configuration dialog window is displayed.

Note The first database to be configured must be the publisher. For replicated

systems, enter the subscriber details after the publisher has been created.

3. Enter the following details:

• Server Select the server that the database is installed on from the dropdown

list of the servers you configured on the Servers tab earlier. This defaults to

the current machine.