Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
2. Under Tools/List Tools you will find the Application Instance List. Double-
click this to open it.
3. Click the Retrieve button to display the list of configured application instances.
To create a new application instance, click Add, and enter the following details:
• Name A unique name to be used for the application instance.
• Application Key A password to be used by the Portal to connect. This may
be between 1 and 32 characters.
• Confirm Application Key Ensure that no typographical errors were made
while choosing the application key.
• Application Type Select Cisco Voice.
• Permission Level Give the application Full read/write permissions.
4. Record these details for use during the configuration of the cluster.
5. Click OK.
CMS Server Setup
Before configuring the Unified CCMP server cluster, you must ensure that the CMS
Server(s) are set up correctly on each Unified ICME/Unified ICMH/NAM AW.
Note Each Unified ICME/Unified ICMH requires a separate Administration & Data
Server running a single instance of CMS server.
Check that when the Administration & Data Server was configured, the CMS Node
option was selected. You can determine if this was the case by looking for a
cmsnode and a cms_jserver process running on the CICM or Unified ICM.
If these processes are not present, you should set the CMS Node option on the
Unified ICME/Unified ICMH. See the appropriate documentation for details on how
to do this.
A new application connection must be defined on each configured Unified
ICME/Unified ICMH for each Provisioning Server that will connect. This ensures
that in a dual-sided system, the alternate side can also connect to the Unified
ICME/Unified ICMH in a failover scenario. To do this:
1. Select Start > Run> C:\icm\bin\cmscontrol.exe on the Unified ICME/Unified
ICMH being configured. This opens the CMS control console.
2. Click the Add button to the right hand side of the window to launch the
Application Connection Details dialog window and fill in the fields as follows:
• Administration & Data Server link This should be the name of the Data
Import server, in capital letters, with ‘Server’ appended, such as
UCCMPServer
• Administration & Data Server RMI registry port This is the port on the
CICM for the Unified CCMP Provisioning server to connect to. This will
usually be 2099; however if the Unified CCMP Provisioning server is
connecting to multiple Unified ICME/Unified ICMH’s or the Unified
ICME/Unified ICMH’s are configured as dual sided then a different port
should be allocated for each Administration and Data Server.