Installation Guide

.
Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 23
The Unified CCMP Configuration Manager is an application that is used to configure
server clusters, consisting of the Portal servers, Cisco Unified CCE/Unified CCH
servers, and Unified CM servers that the Unified CCMP connects to. It is also used to
set up replication between multiple Unified CCE/CCH Management Portal databases.
Configuration Overview
Before beginning cluster configuration, you must set up the ConAPI application
instance and the CMS server on the Unified CCE/CCH environments.
You may then configure the server cluster. It is important to do this in the order
shown.
Note In a replicated environment, you only run the Cluster Configuration Manager
application on the Side-A Database server.
You need to input the list of servers, and the configuration data for each of the
following in order:
• The Portal Server(s) – the details of the server(s) containing Unified CCMP
database(s).
• The NAM(s) (relevant for Unified CCH only) – the details of the server(s)
hosting NAM(s) and the database credentials for accessing their data.
• The Unified CCE/CCH– the details of the server(s) hosting Unified CCE/CCH
and the database credentials for accessing their data.
• The Unified CM(s) – the details of the server(s) hosting the Unified CM, the
endpoint and security credentials for accessing the AXL interface.
Common ConAPI Credentials
For each Unified ICMH (Hosted Edition) or Unified ICME (Enterprise Edition), you
must set up an application instance to connect through ConAPI. This is used by
Unified CCMP when making provisioning requests to add, update, or delete items.
You can use an existing application instance or create a new one.
If you are using a Cisco Unified Interaction Manager installation integrated with
Unified Contact Center, the Portal can be set up to use the application instance that
was configured for the Cisco Unified Interaction Manager deployment. This enables
you to provision non-voice skillgroups and other items through Unified CCMP. To
do this, leave the Application type for the application instance as Other but change
the Permission level to Full read/write. Information on configuring the application
instance for a Cisco Unified Interaction Manager deployment can be found in the
Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
For Unified CCE/CCH Enterprise and Hosted and Unified ICM.
To create an application instance, run Cisco Configuration Manager on the Unified
ICM server as follows:
1. Open the Configuration Manager. This can normally be done from Start >
Program Files > Administration & Data Server > Configuration Manager.
Note If you are connecting to the Unified ICM server using Remote Desktop,
you need to set the /console switch in order to run the Configuration Manager.