Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
4. Component Configuration
For reasons of performance or data security, large, enterprise-wide deployments
might require multiple servers to host Unified CCMP platform. Multiple platform
hosts are connected together as a server cluster. This chapter details how to configure
the server cluster and perform data replication. This chapter also includes
performance-tuning .
The Cluster Configuration Manager is used to configure the servers that Unified
CCMP will use in your deployment. Once configured, the components of Unified
CCMP will be able to communicate with one another to perform such activities as
Unified ICM import and Unified CCMP replication.
Before data replication between Unified CCMP databases can occur, the server(s) in
the cluster must first be set up with the required prerequisite software and Unified
CCMP components. Once prepared, the servers need to be assigned publisher or
distributor (subscriber) roles. See
XXPortal DatabasesXX on page XX27XX.
Data Replication
Configuring the SQLSERVERAGENT Service
Although the Unified CCMP installer automatically grants the sql_agent_user
account the necessary permissions to log on as the SQLSERVERAGENT service, it
is still necessary to manually create folder shares and to check access.
To do this:
1. Log out of Windows and log in as sql_agent_user.
2. On the subscriber, locate the ReplData folder. This folder is configured in
Microsoft SQL Server and by default is located in C:\Program Files\Microsoft
SQL Server\MSSQL.
3. Create a share for this folder with Full Control for sql_agent_user and Local
System.
4. Check that this share is accessible from the publisher while you are logged on as
sql_agent_user and that you can create and delete files in it.
5. On the publisher, open the Microsoft SQL Management Studio and check
connectivity to side B using Integrated Security.
6. Check that the reverse is the same (side B connectivity to side A).
Once you configure the SQLSERVERAGENT Service, log back in to both machines
as the domain administrator (or as the user who installed the Management Portal if
this was not the domain administrator).
You are now prepared to set up replication as part of cluster configuration.
Platform Server Cluster Configuration
This section details how to configure Unified CCMP server cluster and data
replication.