Installation Guide
.
Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 9
• Disable all unnecessary local services (FTP, BITS and so on).
• Use Microsoft Terminal Services for remote configuration and support.
Microsoft Windows
Once the operating system and service pack have been installed, configure the
Microsoft Windows 2003 Application Server components as follows:
• Open the Configure your Server Wizard.
• In the Event Viewer, set the Application Log, Security Log and System Log to
Overwrite events as needed.
The following components are required:
• Microsoft Windows 2003 Application Server with ASP.NET components
(IIS) These must be selected as part of the application server configuration.
• Microsoft .NET Framework 2.0 This is required on all servers.
• Microsoft Script Host Installed by default as part of Microsoft Windows 2003.
Microsoft Microsoft SQL Server
On the C: drive of the Database Servers install Microsoft SQL Server2005:
• When installing the Microsoft SQL Serverdatabase application, Cisco Systems
recommends that you accept the default settings.
• Do not install Microsoft SQL Server as a named instance.
• Install Microsoft SQL Server using mixed-mode authentication and use local
system for the Microsoft SQL Serverand SQL Agent startup accounts.
• Allocate Microsoft SQL Server no more than 70% of the RAM in the server. Do
not use dynamic RAM allocation.
Check the Reporting Services option during the Component Install section of the
SQL setup.
Configure Reporting Services as follows:
• Report Server Virtual Directory Create the report server virtual directory. (The
default of “ReportServer” is recommended.)
• Report Manager Virtual Directory Create the report manager virtual directory
(the default of “Reports” is recommended).
• Windows Service Identity Ensure that the report server service runs under the
“Local System” account.
• Web Service Identity Create a new application pool for the report server and
manager to run in.
• Database Connection Create the report server database. This can be located on a
different server.
• Initialization Ensure that your report server is initialized.
• Email Settings Configure your email server here to allow users to schedule
reports for delivery by email in Unified CCMP.