Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
Data Import Server
• Windows Installer 3.1
• Microsoft .NET Framework 2.0 SP2
• Unified CCE/CCH Management Portal: Database Component (with database
set up)
Provisioning Server
• Windows Installer 3.1
• Microsoft .NET Framework 2.0 SP2
• Unified CCE/CCH Management Portal: Database Component (with database
set up)
• J2SE Runtime Environment 6.0, Update 11
Diagnostic Framework
Microsoft .NET Framework 3.5 SP1
General Advice
• Do NOT install Unified CCMP on a domain controller.
• Portal server names should consist of alphanumeric characters only, without
underscores.
• Reboot the server after the installation has finished.
• The Microsoft SQL Server Agent service is required to summarize Unified
CCMP audit information.
• Configure Unified CCMP to produce SNMP traps. (Please see the
Administration Manual for Cisco Unified Contact Center Management Portal.)
• Norton Antivirus may state that the autorun.hta script file is malicious. If you
see this message, you can safely ignore it and continue with the installation..
• Install Microsoft Internet Explorer (IE) 6 SP2 or later on all the machines from
which the Management Portal website will be accessed.
Note IE 6 SP2 is not available for Microsoft Windows 2000. Any machine running
this version of Microsoft Windows needs to have IE 7 or later installed.
Server Requirements
• Both the Portal servers and the Unified CCE/CCH servers should be configured
to use the US English character set.
• Install Microsoft Windows 2003 Service Pack 2 on all the servers hosting the
Unified CCMP.
• Install all the latest Service Packs for: Microsoft Windows 2003 (Service Pack
2), Microsoft SQL Server2005 (Service Pack 3) and Microsoft .NET v2.
• Harden the Internet Information Services Web Server (IIS) and Microsoft SQL
Server2005 according to Microsoft's latest guidelines.