Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1) 5
Deployment Models
N-Sided Replication
In most deployments, Unified CCMP should be installed on a dual-sided basis to
provide load balancing, resiliency, and high availability. For deployments that require
layered security, such as Internet-facing environments, both sides are split across
separate database servers and web/application servers by a demilitarized zone
(DMZ).
Since Unified CCMP scales up with equipment and scales out with servers, a variety
of cost-effective deployment models are possible. Cisco Systems recommends you
read the Hardware and System Software Specification (Bill of Materials) for Cisco
Unified ICM / Contact Center Enterprise & Hosted carefully prior to deployment
model selection.
Each of the following deployment models assumes the possibility of an n-sided
server configuration that replicates data between sites.
• Dedicated Server. All Unified CCMP components are installed on a single
dedicated server. This system can manage 150 Portal users concurrently.
• Secure Deployment. Unified CCMP Application, Web, and Reporting
components are hosted on one server. The Provisioning, Data Import and
Database components are hosted on a second server. This system can manage
800 Portal users concurrently.