Installation Guide

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Installation Guide for Cisco Unified Contact Center Management Portal 8.0(1)
• Provisioning consists of day-to-day configuration operations performed by a
tenant. Examples include creating or modifying Agents, Skill Groups and Agent
Teams.
Service Providers use the existing Unified Contact Center, Unified CM, and Unified
CVP installers and configuration tools to commission a system. They then install
Unified CCMP and use it to define organizational units and to set up permissions.
The organizational units can then use Unified CCMP to provision their specific site.
Unified CCMP uses its own database to provide a virtualization layer between
Unified CCE/CCH and the user. This allows resources to be organized as best suits
business needs, irrespective of the underlying organization of Unified Contact
Center. Resources can then be provisioned or edited in Unified CCMP from a single
user interface, and Unified CCMP performs all the necessary provisioning tasks to
add them to Unified Contact Center.
Additionally, Unified CCMP can read existing configuration data from Unified
CCE/CCH and Unified CM , store it in the Unified CCMP database and reconcile
differences between the two. This enables Service Providers to make configuration
changes using existing Unified CCE/CCH and Unified CM tools. These changes are
automatically propagated into Unified CCMP.
Deployment Specifics
Unified CCMP deployments are limited to standard Unified CCE/CCH, or Cisco
Unified System Contact Center Enterprise (Unified SCCE) deployments with the
following restrictions:
• Each Tenant must have its own:
• Unified ICME/ Unified ICMH instance
• Dedicated Administration & Data Server Real Time Distributor server.
Multiple Distributor instances on a single server are not allowed.
• Dedicated Administration & Data Server CMS Server. Multiple CMS Server
instances on a single server are not allowed.
• Unified CCMP is only supported on Unified CCE/CCH 7.1 and above, and
Unified SCCE 7.5 and above.