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ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Express 9.0(1)
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Click on the square box to the left to assign extensions to your ICD agents.
Each Agent Desktop uses a User ID to log in. The user ID they log in with determines which device
their ICD calls are directed to. For example, if user 007 has an assigned ICD extension of 2200, then
all of agent 007's calls are sent to extension 2200.
2.
Click Update after you make a selection.3.