Technical Manual

Click Available to allow the agent to start receiving calls from the ICD script.

For problems with agent log in, check the username for upper case characters. If the agent is still

unable to log in, open a TAC case and attach the logs on the Agent's PC located at C:/program

files/wfavvid/AgentDesktop(xx).txt .

Verify

There is currently no verification procedure available for this configuration.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

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