Technical Manual

Click Event Service Desks to add a new Event Service Desk.2.
Assign a name to the Event Service Desk, as well as an Event Service Desks ID (positive integer) and
select a Resource Selection Criteria. Assign the Resource Pool (resource group that you created in
Add a Resource Group) to be associated with the Event Service Desk. Click Update to complete this
step.
3.
You should now see the Event Service Desk that you just created listed on the window. Click Main
Menu to return to the main menu from the menu on the left hand side of the window.
4.