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ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Express 9.0(1)
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Assign a name for the Resource Group, as well as a Resource Group ID (positive integer). Assign
agents to the Resource group using the arrows in the middle of the page and click Update.
3.
Add an Event Service Desk
Complete these steps to add an event service desk.
Click Event Service Desk from the menu on the left hand side of the window.1.