Technical Manual

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
Configure ICD on CRA 2.2(1)
Add a New User/Agent
Complete these steps to add a new user/agent.
Go to the Cisco CallManager Administration page ( http://<ip address of your
CallManager>/ccmadmin/ ).
1.
Select User > Add a New User to create a User for your Agent.2.
Enter the First Name, Last Name, UserID, User Password, and PIN.3.
Make sure that the Enable CTI Application Use box is checked and click Insert.4.