Installation Guide

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Upgrading to Unified CCX 8.5(1)

Note It is important that you back up the Unified CM data before you run the PUT as

this may help you retrieve the Unified CM data in case you want to roll back to

your exisitng setup of Unified CCX 7.0(1) SR5.

The following sub-sections explain more about the PUT and its functionality.

Overview of PUT

You can use PUT (CiscoUnifiedCCXPreUpgradeToolInstaller_851.exe) to

back up data for Unified CCX, as specified in the following sections. PUT assists

you with the first step in migrating Unified CCX data from the supported versions

of 7.0(1) SR5 to Unified CCX 8.5(1) by exporting this data and saving it in a tape

archive (TAR) file in a location that you specify. PUT also generates a log file,

which you can view for detailed information on data backup.

You must install and run PUT on the Unified CCX 7.0(1) SR5 engine master node

(in cases of multi-node cluster or high availability) before you upgrade to Unified

CCX 8.5(1).

Note If you make any configuration changes during or after running PUT, the system

does not retain any of these changes after the upgrade.

Obtaining and Installing PUT

PUT software is available for download in the Cisco download area. To install the

PUT software on your Unified CCX system, complete the following steps:

Step 1 Download the PUT installer from the following link:

http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5

217&softwareid=282988762&release=8.5%281%29&rellifecycle=&relind=AVA

ILABLE&reltype=latest

Step 2 Copy the PUT installer (CiscoUnifiedCCXPreUpgradeToolInstaller_851.exe)

to the Unified CCX 7.0(1) SR5 engine master node.