Installation Guide

Intended Audience
4
Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)
• Installation phase
• Restore phase
This document provides the necessary instructions and related information for
upgrading Unified CCX 7.0(1) SR5 to Unified CCX, Release 8.5(1).
To view or verify the compatibility information for your server, see the Software
and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP
IVR available here:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_su
pport_tables_list.html
Intended Audience
This guide is intended for Cisco Unified Communications system administrators.
You must have the network and telephony knowledge that is required to install,
upgrade, and set up the Unified CCX software. You must also be familiar with the
Cisco Unified Communications Manager (Unified CM) or Cisco Unified
Communications Manager Express (Unified CME) configurations at your site.
Related Documentation
For additional installation-related information, see the following documents:
• Installing Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installatio
n_guides_list.html
• Cisco Unified Contact Center Express Administration Guide, Release 8.5(1)
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_install
ation_and_configuration_guides_list.html
• Software and Hardware Compatibility Guide for Cisco Unified CCX and
Cisco Unified IP IVR
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device
_support_tables_list.html