Installation Guide

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Supported Upgrade Path

Note For more information on how to upgrade to Unified CCX 7.0(1), see the

Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release

7.0(1) and Cisco Unified CCX Data Migration Tool User Guide, Release 1.0.

For other releases, refer to the white paper available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_white_papers_

list.html

If you are running any of the Unified CCX 8.0(x) releases, you can upgrade to

Unified CCX 8.5(1) by applying a COP patch and performing the switch version.

For more information on how to upgrade from Unified CCX 8.0(x) releases to the

current release, see Cisco Unified Communications Operating System

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR available

here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installatio

n_and_configuration_guides_list.html

For latest information on tested upgrade paths, refer to the Software and

Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR

available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_su

pport_tables_list.html

Supported Upgrade Path

Unified CCX 8.0(2)SU2 is the supported upgrade path for Unified CCX 8.5(1).

For Upgrades from Unified CCX 8.0(2)SU2 to Unified CCX 8.5(1), you do not

have to apply the patch “ciscouccx.851voipmonser.cop.sgn”. Unified CCX 8.5(1)

can be directly applied on Unified CCX 8.0(2)SU2.

Overview

The upgrade process from Unified CCX 7.0(1) SR5 to Unified CCX 8.5(1) is

carried out in the following three phases:

• Backup phase