Installation Guide

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Obtain Additional Support and Documentation

• To support installation of Express Gateway in GEL-Express deployment

(ICM Parent with Unified CCX child) on your upgraded Unified CCX 8.5(1)

system, modify the existing RmCm port 42027 to the new RmCm port 12028.

Examining Log Files

If you encounter problems with the upgrade, you may be able to examine the

following log files:

• Backup operation log files at C:\W1Log<time stamp>.zip on the Unified

CCX 7.0(1) SR5 server.

• Restore operation log files after downloading from the RTMT and unzipping

them. To download the log files from RTMT, do the following:

a. Log in to RTMT and then choose Trace and log central > Collect files.

b. Choose the Cisco Unified Cluster View daemon component.

c. On the next page choose Install and Upgrade logs.

d. Select the time range when upgrade was performed by choosing CVD >

Install/Upgrade Logs.

For more details, refer to the Cisco Unified Real Time Monitoring Tool

Administration Guide available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_maint

enance_guides_list.html

Obtain Additional Support and Documentation

For information on obtaining support, obtaining additional documentation,

providing documentation feedback, security guidelines, and also suggested

aliases and general Cisco documents, see the monthly What's New in Cisco

Product Documentation, which also lists all new and revised Cisco technical

documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple

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