Installation Guide

Upgrading to Unified CCX 8.5(1)

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Guide for CAD available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_g

uide_list.html

• To start using the Wallboard application on Unified CCX 8.5(1), see the

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR,

Release 8.5(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_install

ation_and_configuration_guides_list.html

• Manually upgrade all third party sub-systems like ASR/TTS to versions

compatible with Unified CCX 8.5(1) since these are not automatically

upgraded.

• Some ports, such as RMI, RmCm, and TCP are upgraded to default Unified

CCX 8.5(1) ports. For more details about these ports in Unified CCX 8.5(1),

refer to the Port Utilization Guide for Cisco Unified CCX and Cisco Unified

IP IVR, Release 8.5(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_install

ation_and_configuration_guides_list.html

• Manually add the e-mail templates (configured on Cisco Desktop

Administrator) on the Unified CCX 8.5(1) after the upgrade since these are

not automatically upgraded.

• If you have set the default password in Cisco Desktop administrator to blank

in Unified CCX 7.0(1), the default password changes to “crsadmin” after your

system is upgraded to Unified CCX 8.5(1).

• If reason code '0' has been defined in Unified CCX 7.0 (1), it automatically

changes to 1001 when upgraded to Unified CCX 8.5(1).

• After you complete upgrading the second node, you must run the Unified

CCX Desktop Client Configuration Tool (by logging in to the the web

interface of the Cisco Unified CCX Administration and then choosing To ols

> Plugin > Desktop Suite > Client Configuration Tool) to create

correctly-configured MSI files for the client applications. The Automated

Update feature uses these MSI files to update the client desktops the next time

users launch a CAD application.

Note Reinstall any CAD installations that had been previously deployed.