Installation Guide

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Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)
Upgrading to Unified CCX 8.5(1)
Note If you are upgrading Unified CCX (old version) setup having multiple device
pools (for Call Control Groups) to Standalone Unified CCX 8.5(1), delete all
device pool rows, choose a single device pool from device pool drop down list and
click update to proceed.
If you are upgrading a two-node Unified CCX (old version) setup having multiple
device pools (for Call Control Groups) to Unified CCX 8.5(1), performing initial
setup configuration on the second node after the upgrade would merge all multiple
device pools to a single default device pool. However, you can manually assign a
different device pool to the Call Control Group if the default device pool is not
the intended one.
• After successful upgrade, the Preview Outbound seat count will not be carried
forward in case of an upgrade from Unified CCX 7.0(1) SR5 to Unified CCX
8.5(1). By default, the Preview Outbound seat count will be initialized with
the maximum supported value for the given hardware type. You need to
manually modify the seat count in the System Parameters Configuration page
of the Unified CCX Administration according to the usage. See Table 1 for
the maximum Preview Outbound seat count.
Table 1 Preview Outbound Seat Count Hardware Limit
•
After successful upgrade, HTTP trigger will work on port 9080 in Unified
CCX 8.5(1). Also applications using the HTTP port 8080 should be changed
to 9080.
• If IP Address of the existing server is changed during upgrade, change all
parameters in the applications refering to the IP Address to match the new IP
Address. For more details, refer to the Cisco Desktop Administrator User
Hardware Type Maximum Preview Outbound Seat Count
Cisco MCS-7845 300
Cisco MCS-7835 75
Cisco MCS-7825 75
Cisco MCS-7816 50
Others 300