Installation Guide

Upgrading to Unified CCX 8.5(1)

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Note If calls are to be taken only after both nodes (in an HA setup) are up, then the

Unified CCX Desktop Client Configuration Tool has to run only once, otherwise

run it twice; once after the first node is up and one more time after the second node

is up.

Post-Restore Phase

Here are the activities that you may need to perform on your system and the

information you should be aware of after you successfully upgrade to Unified

CCX 8.5(1):

• To build the second node in an HA setup after the upgrade is complete on the

first node, do the following:

a. Add the second node information to the first node using the Web

interface of the Cisco Unified CCX 8.5(1) Administration before you

install the second node.

For more information on how to configure the second node on the first

node for HA, see the Installing Cisco Unified Contact Center Express,

Release 8.5(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_install

ation_guides_list.html

Caution In case of HA setup, you should start installing the second node only after the

upgrade on first node is completed successfully to avoid data conflicts.

b. Install the second node and log in to the Cisco Unified CCX 8.5(1)

Administration Web interface to perform the Add to Cluster operation

(through LAN or WAN) so you can add the second node to the cluster.

For more information on how to install the second node for HA and how

to perform the initial setup configuration on the second node, see the

Installing Cisco Unified Contact Center Express, Release 8.5(1)

available

here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_install

ation_guides_list.html