Installation Guide

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Upgrading to Unified CCX 8.5(1)

Step 10 Click Next to start the restore process. The Windows to Linux Upgrade in

progress appears showing the status for components activation and the phases of

the upgrade.

Step 11 After all the backed up configuration data and DB data are restored, the upgrade

status displays the following message:

Phase 1 completed successfully. Phase 2 started automatically in the

background. Click Next to continue.

Phase 2 of the Windows to Linux Upgrade includes restoring the historical

reporting (HR) data and recordings (audio files). Click Next.

Step 12 Click Next. A message window appears prompting you with the following

message:

You are about to be redirected to the Cisco Unified CCX Administration

Authentication page. Do not reboot the server until all the phases of

Upgrade are over.

Step 13 Click OK. The Cisco Unified CCX Administration window appears.

Step 14 Log in to the Cisco Unified CCX Administration using the same application user

credentials of your Unified CCX 7.0(1) SR5 server from where you have taken the

backup.

Step 15

Before performing JTAPI Resync, check the status of upgrade by choosing

Tools >

Windows Upgrade.

Step 16 Choose Subsystems > Cisco Unified CM Telephony > Cisco JTAPI Resync.

The Cisco JTAPI Resync window appears showing the progress.

Step 17 After successful resync of Cisco JTAPI, a message prompts you to restart the

Unified CCX Engine.

Warning

JTAPI resync can be performed at the same time when Phase 2 of upgrade is in

progress, but Unified CCX Engine should NOT be restarted until the upgrade

completes.

Step 18 If the call center needs to be operational after you finish installing the first node,

then run the Unified CCX Desktop Client Configuration Tool on this node. You

can do so by logging in to the the web interface of the Cisco Unified CCX

Administration and then choosing Tools > Plugin > Desktop Suite > Client

Configuration Tool. Let the Unified CCX Desktop Client Configuration Tool run

until it finishes.

You have successfully upgraded to Unified CCX 8.5(1).