Installation Guide

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Upgrading to Unified CCX 8.5(1)

details, see the Installing Cisco Unified Contact Center Express, Release

8.5(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_su

pport_install_and_upgrade.html

Restore Phase

In the restore phase, you retrieve the backed up data on the system installed with

Unified CCX 8.5(1) (performed in the installation phase) and configure the initial

setup.

After you complete the installation of Unified CCX 8.5(1), you must access the

Cisco Unified CCX Administration Web interface through its Authentication page

to restore the backed up data.

Caution In case of HA setup, you should start installing the second node only after the

upgrade on first node is completed successfully to avoid data conflicts.

Start the Initial Setup Configuration on the Unified CCX 8.5(1) Server

Follow these steps to start restoring the backed up data and performing the initial

setup procedure on the first node of the Unified CCX 8.5(1) cluser in a

single-node setup or two-node setup:

Step 1 From any computer in the network that meets the client system requirements,

enter the following URL in a Web browser, where servername is the host name or

the IP address of the server on which you installed Unified CCX.

http://servername/

The product information page displays.

Step 2 Click Cisco Unified Contact Center Express. The Cisco Unified CCX

Administration Authentication window appears.

Step 3 In the Cisco Unified CCX Administration Authentication window, enter the

Administrator username and password that you created during installation.