Installation Guide

Upgrading to Unified CCX 8.5(1)

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Step 14 View the backup TAR file information and click Close.

Step 15 Choose File > Exit and then click Yes to quit the PUT.

Installation Phase

In the installation phase, you upgrade your existing CallManager or Unified CM

and then install Unified CCX 8.5(1).

Step 1 After running the backup process using PUT and before installing Unified CCX

8.5(1), you must upgrade the system running Unified CM to the latest compatible

version using the software upgrade process and perform a switch version to switch

and activate the upgraded partition. For more information on the software upgrade

process, see the Cisco Unified Communications Operating System Adminstration

Guide, available here:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_gui

des_list.html

Unified CCX 8.5(1) works with the latest Unified CM versions for the Windows

to Linux Upgrade to be successful. For information on supported upgrades, see

the Software and Hardware Compatibility Guide for Cisco Unified CCX and

Cisco Unified IP IVR.

Step 2 Procure all the necessary Unified CCX 8.5(1) licenses and keep them handy

before you start the restore process.

Step 3 Install Unified CCX 8.5(1) on a new system or reimage your existing system

running Unified CCX 7.0(1) SR5. For information on how to install Unified CCX

8.5(1) and the FAQs, see the Installing Cisco Unified Contact Center Express,

Release 8.5(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_suppo

rt_install_and_upgrade.html

Note • Host name/IP address change of Unified CCX node is supported if you are

performing Windows to Linux (W1) upgrade.

• It is important that you keep all the configuration parameters (provided

during Unified CCX 8.5(1) installation) handy so that in case you need to

re-install, the same Unified CCX 8.5(1) license can be re-used. For more