Installation Guide

Contents

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Contents

This document contains the following topics:

• Possible Upgrade Paths, page 2

• Supported Upgrade Path, page 3

• Overview, page 3

• Intended Audience, page 4

• Related Documentation, page 4

• Important Considerations, page 5

• Upgrading to Unified CCX 8.5(1), page 8

• Obtain Additional Support and Documentation, page 27

• Documentation Feedback, page 28

Possible Upgrade Paths

Unified CCX 8.5(1) offers a direct solution for Cisco Unified CCX 7.0(1) SR5 to

upgrade to Unified CCX 8.5(1). It also offers an indirect upgrade solution for

Cisco CRS 5.0(x) releases by first upgrading to 8.0(x) using Windows to Linux

upgrade (use this document) and then upgrading to 8.5(1) using Linux to Linux

upgrade (use the Cisco Unified Communications Operating System

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR available

here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installatio

n_and_configuration_guides_list.html

Note If you are currently running Cisco CRS 5.0(x), you can also upgrade to 7.0(1) SR5

and then use this document to upgrade to Unified CCX 8.5(1).

If you are running any other prior releases of Cisco CRS, such as 4.0(5) or 4.5,

you should consider upgrading your system to Unified CCX 7.0(1) SR5 and then

use this document to upgrade to Unified CCX 8.5(1) using the Windows to Linux

upgrade.