Installation Guide

Upgrading to Unified CCX 8.5(1)

Upgrading to Cisco Unified Contact Center Express, Release 8.5(1)

Step 6 Once the installation is complete, the Install Complete screen appears (see

Figure 4).

Figure 4 Install Complete Screen

Step 7

Click Done to quit the installer.

A shortcut for PUT is automatically created on the desktop.

Running PUT

Once you are done installing the PUT software, you are ready to start the backup

process.

Step 1 Stop and disable Cisco Security Agent (CSA) and other antivirus software

applications, if any, running on the Unified CCX 7.0(1) SR5 nodes in the cluster.

Step 2 Make sure that all the nodes in the Unified CCX cluster are up and running.

Step 3 Double-click the PUT shortcut from the desktop to start the PUT. The CCX

Pre-Upgrade Backup screen appears (see Figure 5).