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Technical Reference: Cisco Contact Center Product Port Utilization Guide
TDM/IP Process Communications
Note: For more information on ICM/IPCC peripheral communication, see the “ACD Supplement” user documentation for the specifc switch
you are using.
IP Process Communications
CTI/QBE TCP 2748 CallManager JTAPI
ICM/IVR message
interface, VRU PIM
TCP 5000–5001 ISN AS + IPIVR
MR PIM TCP 2000 Media Routing
process (e.g., CEM)
TDM Process Communications
Alcatel 4400 PIM TCP 2555 Alcatel 4400 CSTA
Aspect PIM TCP 8000 Aspect ACD Used by real time
bridge
Aspect Contact
Center server PIM
TCP 6101 Aspect Contact
Center server
application bridge
TCP 6102 Event link
TCP 9001 Event link
Avaya PIM TCP 6060–6070 TCP 5678 Avaya ACD Event link
CMS Call Management
System
Ericsson MD100
PIM
TCP 2555 Ericsson MD100 CSTA
MIS Process TCP 3000–3030 VRU Connects to
CTIserver, listens
for VRU PIM
Nortel Meridian
PIM
TCP 44444 Nortel Meridian
NEC NEAX2400 TCP 1024 NEC NEAX2400
Rockwell
Spectrum PIM
Configurable Rockwell Spectrum
ACD
Siemens HICOM
300E
Configurable Siemens HICOM ACD Connects to
Callbridge CSTA
Gateway
Symposium PIM TCP 3000 Nortel Symposium Meridian link
Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued)
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes