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Technical Reference: Cisco Contact Center Product Port Utilization Guide
ICM Logger
(Side B)
TCP 41026 +
(InstanceNumber * 40)
TCP 41028 +
(InstanceNumber * 40)
AW Historical
DataServer (HDS)
Replication
Primary AW
Distributor (rtfeed)
TCP 48008 +
(InstanceNumber * 40)
Client AW Real Time feed
Secondary AW
Distributor (rtfeed)
TCP 49008 +
(InstanceNumber * 40)
Client AW Real Time feed
CICM Router
(Side A)
(INCRPNIC)
UDP 40025 +
(InstanceNumber * 40)
NAM Router (CIC) Public Network
Connecting the
NAM to the CICM
CICM Router
(Side B)
(INCRPNIC)
UDP 41025 +
(InstanceNumber * 40)
NAM Router (CIC) Public Network
Connecting the
NAM to the CICM
ICM Well Known TCP 4000049999 All nodes
EMT UDP 3950039999 ICM Router, Logger
Peripheral Gateway
Private path
communication
(MDS).
Router to pre-5.0
PG
communication.
Note: For detailed information about ICM Well Known Protocol port allocation by instance number, see
“Appendix: Ports Utilization
Diagrams and Instance Breakdown by Protocol” on page 27
.
Distributor, WebView/Internet Script Editor (ISE)
MSSQL TCP 1433 Logger
Distributor
IIS: HTTP TCP 80 WebView Clients
IIS: HTTP TCP 80 ISE Clients
IIS: HTTPS TCP 443 ISE SSL Clients
CONAPI TCP 1099 Clients RMI Registry Multimedia
Outbound Option (Blended Agent IP Dialer)
SCCP TCP 2000 CallManager
RTP UDP 3200032100 Voice Gateway Receive ports for
reservation calls
UDP 39100-39200 Voice Gateway Receive ports for
customer calls
TFTP UDP 69 TFTP server
Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued)
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes