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Technical Reference: Cisco Contact Center Product Port Utilization Guide
ICM PG2 (Side B)
MDS
Private Low:
TCP 45004 +
(InstanceNumber * 40)
Private Medium:
TCP 45016 +
(InstanceNumber * 40)
Private High:
TCP 45005 +
(InstanceNumber * 40)
State Xfer for OPC:
TCP 45023 +
(InstanceNumber * 40)
UDP 39500 - 39999
ICM PG2 (Side A) Private Network
Note: UDP Ports
are not used if QoS
is enabled on the
ICM PG private
interface.
ICM Router
(Side A)
DMP (ccagent)
Public Low:
TCP 40002 +
(InstanceNumber * 40)
Public Medium:
TCP 40017 + (Instance
Number * 40)
Public High:
TCP 40003 +
(InstanceNumber * 40)
UDP 39500 - 39999
ICM PG (pgagent) Public Network
Connecting the PG
to the Central
Controller
Router to
pre-5.0 PG
communication.
Note: UDP Ports
are not used if QoS
is enabled on the
ICM PG private
interface.
ICM Router
(Side B)
DMP (ccagent)
Public Low:
TCP 41002 +
(InstanceNumber * 40).
Public Medium:
TCP 41017 +
(InstanceNumber * 40)
Public High:
TCP 41003 +
(InstanceNumber * 40)
UDP 39500 - 39999
ICM PG (pgagent) Public Network
Connecting the PG
to the Central
Controller
Router to
pre-5.0 PG
communication.
Note: UDP Ports
are not used if QoS
is enabled on the
ICM PG private
interface.
ICM Router A
(rtfeed)
TCP 40007 +
(InstanceNumber * 40
AW (Distributor) Real Time Feed
ICM Router B
(rtfeed)
TCP 41007 +
(InstanceNumber * 40)
AW (Distributor) Real Time Feed
ICM Logger
(Side A)
TCP 40026 +
(InstanceNumber * 40)
TCP 40028 +
(InstanceNumber * 40)
AW Historical
DataServer (HDS)
Replication
Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued)
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes