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Technical Reference: Cisco Contact Center Product Port Utilization Guide
Cisco ICM/IP Contact Center Enterprise Edition Port Utilization
For Product Revisions: ICM 6.0(0), CTI OS 6.0(0), Support Tools 1.0(1)
Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes
ICM Router
(Side B)
(MDS)
• Private Low:
TCP 41004 +
(InstanceNumber * 40)
• Private Medium:
TCP 41016 +
(InstanceNumber * 40
• Private High:
|TCP 41005 +
(InstanceNumber * 40)
• State Xfer for CIC:
TCP 41022 +
(InstanceNumber * 40)
• State Xfer for CLGR:
TCP 41021 +
(InstanceNumber * 40)
• State Xfer for HLGR:
TCP 41032 +
(InstanceNumber * 40)
• State Xfer for RTR:
TCP 41020 +
(InstanceNumber * 40)
UDP 39500 - 39999
ICM Router
|(Side A)(MDS)
Private Network at
the Central
Controller site
UDP Ports are not
used if QoS is
enabled onthe ICM
Router private
interface.
ICM PG (Side B)
(pgagent)
TCP 43006 +
(InstanceNumber * 40)
ICM PG (Side A)
(pgagent)
Public Network
(Test-Other-Side)
ICM PG1 (Side B)
(MDS)
• Private Low:
TCP 43004 +
(InstanceNumber * 40)
• Private Medium:
TCP 43016 +
(InstanceNumber * 40)
• Private High:
TCP 43005 +
(InstanceNumber * 40)
• State Xfer for OPC:
TCP 43023 +
(InstanceNumber * 40)
UDP 39500 - 39999
ICM PG1 (Side A) Private Network
Note: UDP Ports
are not used if QoS
is enabled on the
ICM PG private
interface.